FAQ

You can submit your request for a special document in Contact Us form.

Yes, all files are full-access, printable and multi-user.

All files are in either PDF or ZIP format. Please make sure that you have proper software installed to open the file. If you still have issue with opening the files, please Contact Us.

You can download your files immediately after completing your payment. If you can’t download your files normally, please contact us in time.

If you have already registered an account, other members can log in to the account at any time to access the download.
If you choose guest checkout, you can forward the order email to other members to access the download.

We support visa，MasterCard,American Express,JCB, Dinners club

We use 3D-Secure solution accepting your credit cards – the latest application of card association Master Card and Visa which enables secure card payment via the Internet
You enter details from your card directly to the bank
None of our employees has the access to your card data
The data transfer is effected via the secure protocol HTTPS, which encrypts the information

Non-payment might be due to following reasons:
The information about the card was not fill out correctly.
You do not have a sufficient amount of money on your bank account or you have exceeded the limit for the bank transfers.
You card is not approved for bank transfers on the Internet – in this case it is necessary to contact you bank.